Need help with crashes, purchases, or gameplay questions? Start here.
Email support (best for technical issues):
Include device model, OS version, and what you already tried.
Yes, the core game is free to play. Optional ads and optional in‑app purchases may be present depending on your version.
Most runs work offline once installed. Some features like sync or purchase restoration may require internet.
Make sure you are signed into the same store account. Look for a “Restore purchases” option (if available) or contact support with your order details.
Try these steps before sending a ticket:
If the problem persists, describe when it happens (e.g., “after ads”, “on level load”, “after update”).